Store use

By using this website or placing an order, you agree to these Terms of Service and the policies linked in our store. You must provide accurate order, shipping, and contact information so we can process your order correctly.

Product information

WOUEJ sells home EV charging products. Product pages describe key product information such as charging use, connector type, power options, weather resistance, accessories, and product images where available. Always review the product page and confirm compatibility with your vehicle, home electrical capacity, local socket or connector requirements, and local installation rules before purchase.

Installation and safety

EV charging equipment should be installed, connected, and checked by a qualified electrician or installer according to local electrical regulations. Unless clearly stated in a separate written agreement, product purchase does not include installation, electrical work, permit handling, or site inspection.

Orders and payment

Prices, product availability, delivery options, taxes, and shipping costs are shown before checkout is completed. We may refuse, cancel, or refund an order if payment fails, inventory is unavailable, order details are incomplete, fraud risk is detected, or the order cannot be fulfilled to the destination provided.

Shipping

Shipping methods, estimated delivery times, taxes, duties, and tracking information are explained in our Shipping & Delivery policy. Delivery estimates are not guaranteed delivery dates and may be affected by carriers, customs checks, public holidays, or local delivery conditions.

Returns, refunds, and warranty

Return windows, return conditions, refund timing, warranty support, and non-returnable situations are explained in our Returns & Warranty policy. These Terms do not limit statutory consumer rights that apply in your country.

Responsible use

Customers are responsible for using WOUEJ products safely, following product instructions, and complying with local electrical and vehicle charging requirements. Misuse, unauthorized modification, improper installation, physical damage, or use outside stated specifications may affect return and warranty support.

Website content

Product images, descriptions, page content, logos, and other website materials are provided for store operation and customer information. You may not copy or misuse our website content in a way that infringes intellectual property rights or misleads customers.

Limitation of liability

To the fullest extent permitted by law, WOUEJ is not responsible for indirect losses, installation labor costs, electrical system issues, vehicle issues, permit costs, or damages caused by improper installation, unsafe use, unauthorized modification, or failure to follow local regulations. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

Changes to these Terms

We may update these Terms when our products, store operations, service providers, or legal requirements change. The latest version will be posted on this page.