1. Who we are

WOUEJ sells home EV charging products online. Our listed business address is Rm. 1801, Easey Comm. Bldg., 253-261 Hennessy Road, Wanchai, Hong Kong.

2. Information we collect

We collect the information needed to operate the store and support your order. This may include your name, email address, phone number, billing and shipping address, order details, payment status, messages sent through our contact form, and technical information such as device, browser, cookie, and analytics data.

3. How we use information

We use customer information to process orders, arrange delivery, send order updates, respond to support requests, prevent fraud, improve our store, comply with legal obligations, and provide marketing communications only where permitted.

4. Payments and service providers

Payments are handled through Shopify and payment providers. We do not store full card numbers on our own systems. We may share necessary information with Shopify, payment processors, shipping carriers, analytics providers, support tools, and professional service providers that help us operate the store.

5. Cookies and analytics

Our store may use cookies and similar technologies for checkout, security, analytics, advertising measurement, and store performance. You can manage cookies through your browser settings, although some features may not work correctly if essential cookies are disabled.

6. International processing

Your information may be processed in countries other than your own, including where Shopify, payment providers, shipping carriers, or support providers operate. We use customer information only for legitimate store operations and customer support.

7. Retention and security

We keep order and support information for as long as needed for store operations, accounting, warranty support, fraud prevention, and legal compliance. We use reasonable administrative and technical measures to protect customer information, but no online system can be guaranteed to be completely secure.

8. Your privacy rights

Depending on your location, including the European Economic Area or the United Kingdom, you may have rights to access, correct, delete, restrict, object to, or request a copy of your personal information. You may also withdraw marketing consent at any time. To make a request, contact us through the Contact page.

9. Children

WOUEJ products and this store are intended for adults. We do not knowingly collect personal information from children.

10. Policy updates

We may update this Privacy Policy when our store operations, service providers, legal requirements, or product offering changes. The latest version will be posted on this page.